• Can I also bid by touchtone telephone?
• What browser should I use to view the Teletrade^® site?
• What speed modem is necessary for viewing the Teletrade^® site?
• Why do the pages seem to take a long time to load?
• How secure is the Teletrade^® site?
• How come the login page, and most other pages, are not in "Secure" mode?
• What is a Cookie and why does your site need them?
• How do I receive information about other Teletrade^® auctions?

• Why is Teletrade^® a good place to buy and sell certified coins?
• How do I consign certified coins To Teletrade^®?
• What are Teletrade^®'s consignment policies for certified coins?
• If I sell a coin through Teletrade^® what will it cost me?
• When will Teletrade^® auction my consignment?
• When will I get paid for my consignment?
• Can I get a cash advance from Teletrade^®?
• Can I place a reserve or a minimum on a coin I have consigned for auction?
• What if the buyer returns a lot from my consignment to Teletrade^®?

Q. Can I also bid by touchtone telephone? Yes, you can also bid using your same login and password by automated touchtone telephone. For more information about bidding by telephone, please click here.

Q. What browser should I use to view the Teletrade^® site? While we make every attempt to accommodate all browsers, Teletrade^® works best with Netscape Navigator and Internet Explorer, versions 3.0 or higher. Other browsers will function just fine, with some loss of formatting.

Q. What speed modem is necessary for viewing the Teletrade^® site? For reasonable response, especially when viewing coin images, we suggest a 14,400 baud or faster modem.

Q. Why do the pages seem to take a long time to load?

1. Modem speed: The speed of your modem is usually the greatest limiting factor for internet access. Those of you with a more direct internet connection, perhaps through an institutional account, will experience much faster response.
2. Internet Routing: The internet is an extremely complicated series of data connections, any one of which affect the speed of your connection. From your ISP's connection all the way down to the major internet backbones, there are many opportunities for problems. These are usually temporary delays, however.
3. Teletrade^® user traffic: Because our auctions close at 10:00pm, there is the tendency for users to come into the site at the last minute to monitor and bid. If a large number of people come to our site at once, this can tax both our system and the surrounding internet resources. This may result in a significant slowdown for all users. To avoid this situation, we suggest using our maximum bidding feature to let our system manage your individual bids for you. In addition, you can use our Toll-Free Telephone bidding system at 800-332-5040 as an alternate way to use our auctions.
4. Long searches: Some searches take a long time, especially ones that involve searching for keywords. If a search is too complicated or is performed at a time when many other people are using the system, you may be given an error. In this case, try to limit the number of auctions searched, or try again later.

Q. How secure is the Teletrade^® site?
This site uses SSL (Secure Sockets Layer) Encryption to send and receive your identity. Your user ID and password are never transmitted over the internet without encrypting it first.

The highest exposure risk is actually with your browser: If you fail to logout from the site and leave your computer, someone else can access the site and pose as you. This could result in violations ranging from retrieving your account information to bidding on lots using your identity. Please logout or quit all of your browser windows when you are done with our site. You can always quickly login again and resume where you left off.

Q. How come the login page, and most other pages, are not in "Secure" mode? The login page itself is not secure. When you submit your name and password, they are securely sent to a secured confirmation page.

Most other pages on this site are not secure. Once we know who you are, we no longer need secure mode, since we are not openly transmitting your user ID and password across the internet. Anybody hacking your internet connection may see what you are doing, but they won't know who you are. We have chosen NOT to secure our entire web site because this would slow access tremendously.

Q. What is a Cookie and why does your site need them? Cookies are a greatly misunderstood mechanism of the web. They simply allow a web site to send your browser an ID code, so that when you view other pages from the same web site, the web site can tell it's still you. They do not release any private information about you. You alone would have to do that yourself, by typing information into a form and submitting it.

Without cookies, a web site would not know you were still the same person as you moved from page to page. While this worked fine for when the web was just a place to retrieve documents, it doesn't work if you're trying to bid in an auction, keep a shopping cart, or otherwise interact with the user.

The web site of Teletrade^® uses cookies to remember your login information so you don't have to enter it on every registered-user page. We also use cookies to allow you to build a list of lots to track and keep some personal preferences. Additionally, cookies are used to track new users coming from banner ads, so that we can see which ads are producing results.

Almost all browsers allow you to view all of the cookies you are keeping, and some allow you to selectively delete cookies that you don't want. This illustrates the non-threatening nature of cookies. There is nothing secret and nothing to hide.

If you set your browser to reject cookies, you will be severely limiting your ability to interact with most web sites.

To summarize, the principles guiding Teletrade^® are those of honesty, fair dealing and customer responsiveness. They have worked for Teletrade^® since 1986 and they will continue to guide our actions in the future.

Q. How do I consign certified coins To Teletrade^®? Send any number of coins with a total minimum value of $1,000 to Teletrade^®'s Auction Center at 18061 Fitch, Irvine, CA 92614-6018. Include a copy of our consignment form with your coins. You can print a consignment form like this one.
Under normal circumstances, coins will be auctioned two to four weeks after we receive them. Prior to auction, you will receive an inventory report by mail and e-mail stating in which auctions your coins are scheduled and what lot numbers they have been assigned.

Q. What are Teletrade^®'s consignment policies for certified coins? You may consign to Teletrade^® any coin certified and encapsulated by ANACS, ICG, NGC, or PCGS. Our full consignment policies are available under Selling Info.

Q. If I sell a coin through Teletrade^® what will it cost me? Consignors are charged a seller's fee based on the price realized at auction. The fee is calculated per lot according to the Teletrade^® Seller's Fee Schedule.

Q. When will Teletrade^® auction my consignment?  Teletrade^® reserves the right to place coins in whichever auction it feels is most appropriate. Coins from a single consignment may be assigned to more than one auction. Under normal circumstances, coins will be auctioned two to four weeks after we receive them.

Q. When will I get paid for my consignment? Payment is mailed 36 days after the auction to consignors.

Q. Can I get a cash advance from Teletrade^®?  Teletrade^® offers "Fast Cash" advances to qualified consignors. We recognize that consignors often require working capital to take advantage of buying opportunities or want to receive anticipated sales proceeds sooner. So, we have created a fast, trouble free program to meet these needs.
Because Teletrade^®'s coin auctions are so frequent, consignors who use our advance program typically have advances outstanding for very short periods of time. This reduces the cost of the advance to the consignor.
We require a minimum $10,000 value consignment. For further information about advances, contact Irma Kane at 800-949-2646.

Q. Can I place a reserve or a minimum on a coin I have consigned for auction?  Teletrade^® does not place or execute minimums or reserves on behalf of consignors. Consignors are permitted to bid on their own coins, but they must do so by placing Buyback bids no later than one hour before the auction begins (see Maximum Bidding instructions to enter your Buyback bids). Consignors will be charged only the seller's fee based on their full Buyback bid on any lots bought back in this manner. Please note: Consignors cannot place bids on their own lots during the auction.
All coins bought back are shipped to the consignor within five days of the auction. A $15 handling fee applies per shipment. If a coin receives no bid above our opening price, no fee is charged for the coin in that auction and it will be recycled into the next available auction.

Q. What if the buyer returns a lot from my consignment to Teletrade^®? If any coin is returned by a buyer it is usually offered in the next available auction. However, Teletrade^® reserves the right to return it to the consignor within 36 days of the auction. Coins that are returned three times are sent back to the consignor.