Teletrade Technical Support Form

Teletrade^® Technical Support Form

Technical support for the Teletrade^® web site is available primarily through this request form. In order to assist you, we will most often need very specific information about the nature of your problem and the equipment you are using. For this reason, we discourage you from sending email directly to us or calling us by telephone. If you must contact us by email, please answer the questions on this form ahead of time, and send requests to techsupport@teletrade.com or, as a last resort, call 800-949-2646.

Please provide information about yourself and your equipment:

Full Name

6 digit subscriber ID Number (If known)

Email address

Security code
(Retype 2435)

(This prevents spammers from abusing this form)

What computer operating system are you using, and what version?

Windows 3.x
Windows 95
Windows 98
Windows ME
Windows NT
Windows 2000
Windows XP
Windows Vista
Windows 7

Mac 7.x
Mac 8.x
Mac 9.x
Mac OS X
WebTV
WebTV Plus
Linux
BSD

Sun
Other:

What is your browser and version? Please Choose "Help / About..." from your browser's menu to get the exact version number.

	Netscape 7.x Netscape 8.x Netscape 9.x Mozilla FireFox 2.x Mozilla FireFox 3.x Safari	Internet Explorer 4.x Internet Explorer 5.x Internet Explorer 6.x Internet Explorer 7.x Internet Explorer 8.x Opera	AOL 5.0 AOL 6.0 AOL 7.0 AOL 8.0 AOL 9.0 AOL 9.5
	Other:

Please document the problem:
What is the auction and/or lot number you are having problems with (if this is applicable)?	Auction Lot
On exactly what page does the error occur, and how did you get to that page? Consider selecting and copying the URL (at the top of your browser), and pasting it here.
What is the actual message you get, if any? Consider selecting it with the mouse, and then copying and pasting it here.
Exactly what day and time did this happen (Please include your time zone)? This is useful when checking our activity logs for more information.
Please provide the name of your Internet Service Provider (ISP). Can you tell us anything else about your equipment? Are you accessing the internet through a firewall or proxy? These can cause problems with page caching, security, and cookies. Please consult your system administrator for help.

Please enter a description of the problem, and any other information that doesn't apply to the previous questions. Be specific as you can.



Thank you for your patience while we attempt to resolve your problem. Sincerely, The Teletrade Web Team

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